Location:
York Store
2770 Lewisberry Road
York, PA 17404
Job Purpose and Summary:
The Customer Support Specialist is responsible for inside store sales, taking customer orders, paint mixing, and other general store operations support.
Duties and Responsibilities:
- Assists walk-in customer base with product and usage questions as well as sales needs
- Answers incoming phone calls and takes phone orders from customers while recording information accurately and with a positive and courteous demeanor
- Accurately processes work through the company computer system, including but not limited to: purchase orders, work orders, customer invoices, etc.
- Unloads merchandise from trucks and breaks down pallets/boxes
- Gathers product to ship out to customers/vendors or transfer to other locations. Boxes up product and shrink wraps materials and ensures packaging meets shipping requirements
- Performs inventory counts to include checking physical inventory compared to computer generated count sheets
- Stores merchandise on product shelves, according to identifying information such as style, size, color, or type of material
- Delivers merchandise to customer locations while operating a company vehicle safely and following all state laws
- Performs paint mixing and color matching services
- Pulls customer orders and processes special order items
- Keeps counter area (station) safe, orderly, and clean. Participates in a cleaning routine for the store and warehouse
- Maintains an accurate cash drawer to include accepting payment and making change
- Assists store management team with end of day closing procedures
- Other duties and special projects as assigned